|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
||||||||||||
|
 |
||||||||||||
|
 |
||||||||||||
|
 |
||||||||||||
 |
 |
 |
|||||||||||
|
 |
||||||||||||
|
 |
 |
 |
||||||||||
|
|||||||||||||
|
 |
||||||||||||
|
 |
||||||||||||
|
 |
||||||||||||
|
 |
||||||||||||
|
 |
||||||||||||
|
 |
||||||||||||
|
|||||||||||||
|
|||||||||||||
|
|||||||||||||
|
 |
||||||||||||
|
 |
 |
|||||||||||
|
|||||||||||||
|
 |
||||||||||||
|
 |
 |
|||||||||||
 |
|||||||||||||
- Manual Order Form (opens in a new browser window)
- Frequently Asked Questions (FAQ's)
You should use this form if:
- You are placing an order from AND for delivery in the United States BUT prefer not to use our secure online ordering system.
- Your order will require extra care to fulfill:
- You are placing an order with a billing address inside the United States BUT which will be delivered to an address outside the United States.
- You are an International Customer:
- Placing an order with a billing address outside the United States AND for delivery outside the United States.
- Placing an order with a billing address outside the United States BUT for delivery to the United States.
Please Download The Manual Order Form Here. (opens in a new browser window)
I have moved and need to update my contact information.
I am having trouble placing my order.
I forgot my password. How do I get it reset?
How can I contact you off line?
How do I redeem coupons/gift certificates I received?
The product I want is backordered. How long do I have to wait?
Updating Your Contact Information
You can update you information at any time by selecting checkout on the navigation bar. Enter you username and password. This will log you in and you will be able to modify any information you wish.Thank you for choosing to keep your information current. It helps us provide the best service to you.
Trouble Placing My Order
Our shop relies on temporary cookies that only stay on your computer for the length of time you are on our site. This way we can remember what you have placed in your shopping cart as you browse through and select items to purchase. If you have turned off or restricted this function in your browser, it will affect your ability to transact business using our cart.To turn your cookies on:
In Netscape:
Go to Edit-Preferences and double click on the word at the left "Advanced." You should see an option pop up on the right that allows you to either accept or disable cookies.In Microsoft Internet Explorer:
For version 5.5 and older, Go to Tools - Internet Options, to the "Security" tab. Click on "Custom Level." If you scroll down the page you will see a section called "Cookies." Here you can either Enable or Disable cookies that are stored on your computer.In version 6.0 and newer, Go to Tools - Internet Options, to the "Privacy" tab. Here you can set a slider to "Accept All Cookies" or click on "Advance." A window will then pop up where you need to select the checkbox "Override automatic cookies handling." Then select either "Accept" or "Prompt" for first and third party cookies.
These instructions may vary slightly, depending on the browser version you are using. If you need further assistance, please email us .
I Forgot My Password
Please select the checkout link and enter the email address you used when you originally registered. We do this to validate your identity. With the correct email provided, you will receive the appropriate information at that email account.Do You Use Cookies?
Our shop relies on temporary cookies that only stay on your computer for the length of time you are on our site. This way we can remember what goes into your shopping basket as you browse through different areas. If you have turned off or restrict this function in your browser, it will affect your ability to transact business in our cart. Please see the answer to question 2 above for instructions on turning your cookies capabilities on.How To Contact Us Off-line
For the fastest response, we recommend you send us email . However, you may contact us during regular business hours (10am - 5pm EST) by phone at 248-579-4231 or fax at 248-579-4444You may also reach us by mail at:
33228 W. 12 Mile Road
Suite 376
Farmington Hills, MI. 48334Redeeming Coupons and Gift Certificates
During the check out process, you will be asked if you have any coupons to redeem. This is the place to enter your gift certificate or coupon code. Our cart will automatically apply the associated coupon or gift certificate value against your purchase.Backorders
If the item you wish to purchase is out of stock, our cart will advice you of this status and display an expected availability date. Alternatively, you may send us a message and we will advice you immediately the product is again available for purchase.We apologise that the item you wanted to purchase is not available at this time and appreciate your patience while we restock.
Shipping Confirmation
Once your order is shipped, we will send you an email confirming this status and include a tracking number which will allow you to follow your order right to your doorstep.
Still have questions? Please send us email
